2651 John Street, Unit 2 Markham, ON, L3R2W5

The Process of Buying New Windows and Doors with Torwin

Different homeowners have different reasons for buying new windows and doors. But, the good news when it comes to replacing windows and doors is that, with the incredible number of styles, options, and prices to consider, you’ll have no problem finding a product that fits your home, style, and budget.

The bad news? It can feel like you’re lost in a sea of choices with all those possibilities. And considering the time, effort, and expense involved, you’ll want to make the right choice.

Fear not – Torwin is here to help you navigate the world of replacing and installing windows and doors!


Before you engage in any kind of purchasing, talk to us first! Start your process by requesting a free quote – via phone, website, social media, or HomeStars. Let us know the type of home you live in, the number of windows and/or doors you’re thinking of replacing, and what you have in mind. If you’re not sure yet, that’s OK too. That’s where our consultation process comes in.

Step 2: Book a Consultation

The next step is to set up a consultation with one of our staff. You have the option of either a virtual or in-person consultation, which can be conducted in the showroom or at your home.

During this consultation, you’ll discuss options and ideas with our professional design consultants. There are advantages to each of the different consultation types.

A virtual consultation is flexible and can accommodate tight timelines or busy schedules. It’s a great, low investment first step to learn more if you’re unsure how to proceed.

You can take a close-up look at all the window and door options available to you at the showroom! In addition, there’ll be floor models for you to look at and try out and a plethora of catalogs and online resources we can share with you.

And of course, there’s the convenience factor if we meet at your home! We’ll come to you, and in the process, we can take a look at your home to determine better what products will work best for your needs. We may even be able to take some initial measurements and jump-start the whole buying process.

Step 3: Decision Time!

Now it’s time to make two big decisions:

  • The first is whether you’d like to do business with Torwin Windows & Doors. As a leading door and windows replacement company, going with Torwin means choosing over 33 years of experience and professionalism, and one of the Toronto area’s most trusted window and door replacement companies. Hopefully, based on your consultation with us, you have enough information to determine whether we would be a good fit for you and your project.
  • Once you choose Torwin, it’s time to whittle down all the types of windows and doors to choose the best one for you and your home! We can provide you with a more finalized quote based on your choices and work with you to ensure you’re sticking to your budget.

Step 4: Measure Twice

If we are providing both product and installation services, your Project Manager will book a date for the Installer to take the final measurements and confirm the final details.

At this point, you’ll be able to meet and greet the head of your installation crew. Feel free to ask any lingering questions you may have. This is the same person that will be completing your work. We’re proud to say that we don’t subcontract our projects. Having in-house staff allows us to be confident in the high quality of our installation work.

Step 5: Order Up!

We’ll send in the order for your requested product with the final measurement in hand. Fulfillment times can vary based on the complexity of the product you’ve ordered and the number of customizations involved. We’ll keep you informed in regards to delivery and installation timelines.

Step 6: ETA to Energy Efficiency

Once our production team has an estimated arrival time for your new energy-efficient windows or doors, we’ll notify you of a tentative installation date. We hope you’re excited about fresh, stylish windows and doors that make a statement!

Step 7: Book the Installation of Your Doors and Windows

When everything is ready, your Project Manager will contact you to book a specific installation date and give you instructions, so you know what to expect and can prepare. We’ll let you know if you need to move your furniture, clear a path or make the area around your windows and doors more accessible. We know that renovations can be stressful for homeowners, so we don’t want to leave you guessing. We’ve done thousands of installations, and we know how to make the process smooth and hassle-free.

Step 8: Installing Your Replacement Windows and Doors

On the date specified, our team will arrive and perform the installation.

Rest assured, we’ll provide realistic timelines and let you know if we foresee any potential issues – we don’t like surprises either! Thanks to the skill and experience of our carpenters, for most projects, you’ll be able to enjoy improved energy efficiency, better views, and increased curb appeal by the end of the day!

Once the job is done, feel free to reach out if you have any additional questions on the functionality, maintenance, or replacement parts needed for your new windows and doors. We want you to get the most out of your purchase, and we’d be happy to help you with any concerns you might have.

Step 9: Leave Us a Review!

Once all is said and done, we’d love it if you could go ahead and share your experience on Google, Facebook, or HomeStars and tell us how we did! We’ve been in the doors and windows business for a few decades, and we attribute much of our success to our satisfied customers, who often enthusiastically recommend us to their friends and family.

In Conclusion

Our 33+ years of experience have made us one of the top-rated replacement door and window companies in the Greater Toronto Area. We make buying windows and doors easy, with a vast selection, customizable options, and knowledgeable staff. And you can rest assured knowing your home is in the hands of skilled professionals who can get the job done right – the first time.

If you’ve been thinking about new windows and doors for your home, this is your sign! Contact Torwin today, and let’s get moving on your window or door replacement project.